Support and call center teams

Decrease average handling times by 50% with Spekit

Multiply the retention and application of your training with bite-sized microlearning automatically reinforced in your employee’s day-to-day workflows.
Meet Spekit

Reduce case resolution time by 30% with SOPs embedded in-app

With Spekit, your agents are never more than a click away from up-to-date knowledge and processes. Embed SOPs in Salesforce Service Cloud, Zendesk, Jira, and more to solve customer challenges faster and more accurately.

“Spekit has been so much easier for us. With an LMS, you have to create this huge course module that can be really burdensome. Spekit gives me much more freedom. Right now I can make a Spek in the middle of a meeting…I don’t have to follow the structure and flow of an LMS in that case. Instead, I can do whatever works for our team.“

Kirsten Lennox headshot

Kirsten Lennox

Training Manager

Increase customer save rates by surfacing talk tracks and objection handling tips

Struggling with churn, high error rates, and low customer satisfaction? With training buried in long-form PDFs, Sharepoint, and PowerPoints, finding the correct answers quickly is nearly impossible. Embed talk tracks, playbooks, and objection handling tips where agents work to meet them in the moment of need.

“I realized that with Spekit, I could take what was once a “four-mile scroll” playbook and break it down to surface only the information that a specific CSM needed to help that specific customer.“

Hannah Brotherton

Customer Success Operations Manager

User is working within Salesforce and looking at an embedded Spek with a product sheet pdf.

Save hundreds of hours per month previously spent correcting orders, tickets, and data

Spekit is the in-app coach guiding your agents through ticket resolutions, renewal orders, case management, and more. Increase data accuracy and hygiene while improving customer satisfaction by guiding agents through new or complex processes step-by-step.

“My team uses Spekit on every call to ensure they’ll be able to provide excellent customer service. Having easy-to-access information in front of them has really improved quality assurance scores compared to before when customer success reps relied on various Google or PDF documents.”

Anna Morales

Data Operations Manager

Alert agents of high-priority bugs, performance issues, updated FAQs, and more in real-time

It’s critical to keep agents updated and aligned when issues arise or changes are made.

With Spekit, you can send in-app alerts to notify agents in real-time with crucial updates, announcements, or guidance. No more burying critical information in Slack messages or emails. Empower your agents with the knowledge they need to resolve customer inquiries quickly.

“I didn’t realize it at the time, but now, Spekit is the answer to what we were looking for. It’s a breath of fresh air.”

Rebecca Storrs headshot

Rebecca Storrs

Manager of Resource Database Operations

Spekit Spotlight in Jira notifying users of a high priority bug and all hands are on deck to resolve.
increase in quality assurance scores with Spekit
increase in deal save rate with Spekit
reduction in support tickets with Spekit

Document, update, and communicate new knowledge or changes in minutes

Creating and updating knowledge shouldn’t be a full-time job. Spekit’s intuitive content creation interface allows you to create or update content in minutes, not days. Document a common FAQ without ever leaving Slack. Update a policy while you’re working in Zendesk. Assign SMEs to own content topics and monitor engagement to quickly improve.

“You can disseminate information directly into your team’s workflow. You can deliver updates the moment things change. You can improve retention by surfacing information after onboarding. Spekit becomes the one platform your team is familiar with to reference for continued learning.”

Todd Tribble headshot

Todd Tribble

Vice President, Sales Operations and Enablement

Spekit Knowledge Check - bite-sized quiz to reinforce learning.

Increase compliance and accountability with quick, bite-sized quizzes

When working directly with customers, it’s imperative to ensure you’re following up-to-date policies and procedures. Spekit allows you to surface short, multiple-choice quizzes directly within an employee’s workflow to gauge knowledge retention and identify gaps.

"Knowledge Checks are the perfect way to reinforce hands-on training rather than just passively sitting back and listening. This is especially powerful for onboarding in a remote-first world. We don’t want our teams to go to another application, and possibly get lost, just to take a brief assessment."

Kirsten Lennox headshot

Kirsten Lennox

Training Manager

Measure the impact of knowledge impact in real-time

Spekit lets you quickly identify who is searching for what content, where engagement gaps exist, what content employees find the most helpful, and where they struggle. Proactively assess gaps, risks, and opportunities with real-time analytics.

“Training today is no longer just sitting in a room or in front of a computer for an hour. Learning happens in the moment for users and that is where Spekit excels. We’ve been able to reduce ad hoc questions and provide valuable in-the-moment training for users without additional work.”

Kara Factor headshot

Kara Factor

Manager of Resource Database Operations

Spekit Web App - dashboard showing if users have passed or failed a Knowledge Check and the number of correct answers.