Easily see who is engaging with what content. Gain an understanding of what agents are searching for, what they’re viewing, and quickly gather feedback to improve content.
- Support content governance with performance and engagement analytics at the user, team, and content level.
- Identify power users, popular content, out-of-date content, and more.
“Our previous systems didn’t provide data and visibility on the hit rate for information sent to teams. For example, we sent a spotlight internally for a new hardware product. 75% engaged, we could look into the analytics and pinpoint the people who didn’t engage and reach out to them.”
Principal Business Operations & Delivery Manager